Delivery & Order Information
What payment types do you accept?
We accept Visa, Mastercard, American Express and PayPal. All payment and credit card data is fully encrypted.
How much do you charge for delivery?
Standard delivery is free on all orders. We also offer Next Business Day Delivery for £3.00.
How long will it take for my order to arrive?
We use first class Royal Mail to ship all items, so they should arrive the next working day from when you placed the order. Our cut off is 2pm (UK) and we aim to process all orders placed before then on the same day. Orders received after 2pm on Friday will be dispatched the following Monday.
Can I cancel my order?
To cancel an order, please contact firstname.lastname@example.org. We do aim to ship all orders placed as soon as possible, and we cannot cancel an order once dispatched.
Can I return my order?
We offer a 30 day returns period. Please contact us on email@example.com prior to sending the goods back to receive a returns number. See our Refund Policy for full details.
What if my product is faulty?
If you think your product may be faulty, please contact us on firstname.lastname@example.org, prior to requesting a returns number. We may be able to diagnose and resolve the issue for you.
What are your Terms of Sale?
Have a look at our Terms & Conditions.